MTN Nigeria has attributed network glitch as reason for the disappearance of debt on the accounts of subscribers in the early hours of Saturday, November 11.
This clarification is coming amidst jubilations by its subscribers, who believed their debts were deliberately cleared.
Reacting to various enquiries from customers, MTN said on its official X handle that subscribers’ debts were still intact while attributing it to a network glitch.
MTN said, “Y’ello, Apologies for the delayed responses. Please be aware that we are having challenges with the Xtratime balance enquiry, leading subscribers to assume the balance was cleared.
“We are aware that some of our customer’s Xtratime debt was cleared. It was a system glitch, the airtime was not cleared.
“The support team is currently investigating, Service operation team is following up, Warm regards.”
